SHIPPING & RETURNS

Shipping Information

We are excited to offer reliable and fast shipping to ensure your little ones get their new clothes as soon as possible!

Shipping Costs:

• Denmark (DK):

  • Standard shipping: 35DKK
    
  • Home delivery: 49DKK
  • Free shipping on orders over 499 DKK

• EU Countries:

  • Shipping cost: €6.90
  • Free shipping on orders over €100

• Switzerland & Norway:

  • Standard shipping: €21 (Taxes & duties not included; you pay upon delivery)
  • All-Inclusive Shipping: €54 (Covers all taxes & duties; no extra costs at delivery)
    
    

Delivery Times:
We aim to process and ship all orders within 1-2 business days.

• Denmark: 3-5 business days
• EU: 5-8 business days
• International (Switzerland, Norway): 7-14 business days

Delivery times may vary depending on your location and the shipping carrier. You’ll receive a shipping confirmation email with tracking information once your order is on its way.

Order Tracking:
Once your order has been dispatched, you’ll receive a tracking number to follow your package. If you have any concerns about your delivery, feel free to contact our customer service team.

---

Returns & Cancellations

RETURN POLICY

How to Return an Item

We want you to be happy with your purchase! If you need to return an item, you can do so easily through our return portal. Simply follow the steps to initiate your return.

• Items must be returned within 30 days of delivery.
• Products must be unused, unworn, and in original packaging.
• Returns are processed within 10 days after receiving the item.
• Refunds will be issued to the original payment method or as store credit.
  
• If the cancellation period expires on a public holiday, Saturday, Denmark's Constitution Day, Christmas, or New Year's Day, the deadline will be extended until the next business day.
• In the case of multiple items ordered together but delivered separately, or items delivered in several batches, the cancellation period expires upon the receipt of the last item or batch.

To start your return, click below and follow the instructions. If you have any questions, feel free to contact our support team:  return portal

Return Fees:

Note that the following return fees are applied: 

• EU: 6.95€
• Denmark: 49 DKK
• Switzerland: 12€ 
• Norway: 10€ 

⚠ Note: We do not accept packages sent C.O.D. (cash on delivery).

Damaged or Incorrect Items

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect. We will assess the situation and find a solution.

Exchanges

The fastest way to get the item you want is to return the current item and place a new order once the return is approved.

Refunds

We will notify you once we have received and inspected your return. If approved, your refund will be processed to your original payment method within 10 business days.

Please note, that the refund does not include the original shipping costs. It may take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your return was approved, contact us at contact@bluberries.dk.

Questions?

If you have any questions about our shipping or returns process, don’t hesitate to reach out to our friendly customer service team at contact@bluberries.dk. We're here to help!🤗